> ## Documentation Index
> Fetch the complete documentation index at: https://mintlify.com/Arvo-AI/aurora/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help and support for Aurora

We're here to help you get the most out of Aurora. There are several ways to get support, report issues, and connect with the community.

## Documentation

Before seeking support, check if your question is answered in the documentation:

* **[Quick Start Guide](/quickstart)**: Get Aurora up and running
* **[Troubleshooting](/help/troubleshooting)**: Common issues and solutions
* **[FAQ](/help/faq)**: Frequently asked questions
* **[Configuration](/configuration/environment-variables)**: Environment variables and settings
* **[API Documentation](/reference/api-overview)**: REST API and WebSocket references

## Community Support

### GitHub Discussions

Join the conversation on [GitHub Discussions](https://github.com/Arvo-AI/aurora/discussions):

* Ask questions and get help from the community
* Share ideas and feature requests
* Discuss best practices and use cases
* Show off your Aurora setup

### GitHub Issues

Report bugs and track feature requests on [GitHub Issues](https://github.com/Arvo-AI/aurora/issues):

**Before creating an issue:**

1. Search existing issues to avoid duplicates
2. Check the [Troubleshooting](/help/troubleshooting) guide
3. Gather relevant information (logs, configuration, environment)

**When reporting a bug:**

<Steps>
  <Step title="Describe the issue">
    Provide a clear and concise description of what the bug is.
  </Step>

  <Step title="Steps to reproduce">
    List detailed steps to reproduce the issue:

    1. Go to '...'
    2. Click on '...'
    3. See error
  </Step>

  <Step title="Expected behavior">
    Describe what you expected to happen.
  </Step>

  <Step title="Actual behavior">
    Describe what actually happened.
  </Step>

  <Step title="Environment details">
    Include:

    * OS and version (e.g., Ubuntu 22.04, macOS 14.0)
    * Docker version: `docker --version`
    * Docker Compose version: `docker compose version`
    * Browser (for frontend issues)
    * Aurora version or commit hash
  </Step>

  <Step title="Logs and errors">
    Attach relevant logs:

    ```bash theme={null}
    make logs > aurora-logs.txt
    ```

    Or specific container logs:

    ```bash theme={null}
    docker logs aurora-server-1 > server-logs.txt
    docker logs aurora-frontend-1 > frontend-logs.txt
    ```

    Redact any sensitive information (API keys, tokens, credentials).
  </Step>

  <Step title="Screenshots">
    If applicable, add screenshots to help explain the problem.
  </Step>
</Steps>

**When requesting a feature:**

1. **Use Case**: Describe the problem you're trying to solve
2. **Proposed Solution**: Your suggested approach
3. **Alternatives**: Other solutions you've considered
4. **Additional Context**: Any other relevant information

### Contributing

Want to contribute code, documentation, or other improvements? We'd love your help!

1. Read the [Contributing Guide](https://github.com/Arvo-AI/aurora/blob/main/CONTRIBUTING.md)
2. Read the [Code of Conduct](https://github.com/Arvo-AI/aurora/blob/main/CODE_OF_CONDUCT.md)
3. Fork the repository and create a branch
4. Make your changes
5. Submit a Pull Request

**Types of contributions we welcome:**

* Bug fixes
* New features
* Documentation improvements
* Performance optimizations
* Test coverage improvements
* Code refactoring

See the [Contributing Guide](https://github.com/Arvo-AI/aurora/blob/main/CONTRIBUTING.md) for detailed instructions on:

* Development setup
* Branch naming conventions
* Pull request process
* Code style guidelines
* Testing requirements

## Direct Support

### Email

For sensitive issues, security concerns, or private inquiries, contact the Aurora team:

**[info@arvoai.ca](mailto:info@arvoai.ca)**

Please use email for:

* Security vulnerabilities (do not post publicly)
* Code of Conduct violations
* Partnership and collaboration inquiries
* Enterprise support questions

### Response Times

Please note that Aurora is an open source project maintained by a small team:

* **GitHub Issues/Discussions**: We aim to respond within 1-3 business days
* **Pull Requests**: Initial review within 3-5 business days
* **Email**: Response within 1-2 business days for urgent matters

Response times may vary based on complexity and maintainer availability. Community help is always appreciated!

## Code of Conduct

All community interactions are governed by our [Code of Conduct](https://github.com/Arvo-AI/aurora/blob/main/CODE_OF_CONDUCT.md).

We pledge to make participation in our community a harassment-free experience for everyone, regardless of:

* Age, body size, disability
* Ethnicity, gender identity and expression
* Level of experience, education
* Nationality, personal appearance, race
* Religion, sexual identity and orientation

**Expected behavior:**

* Be respectful and inclusive
* Give and accept constructive feedback gracefully
* Focus on what's best for the community
* Show empathy towards others

**Unacceptable behavior:**

* Harassment, trolling, or derogatory comments
* Personal or political attacks
* Publishing others' private information
* Other conduct inappropriate in a professional setting

**Reporting violations:**

Instances of abusive, harassing, or otherwise unacceptable behavior may be reported to **[info@arvoai.ca](mailto:info@arvoai.ca)**. All complaints will be reviewed and investigated promptly and fairly.

## Security Issues

If you discover a security vulnerability, please do NOT open a public issue.

Instead, email **[info@arvoai.ca](mailto:info@arvoai.ca)** with:

1. Description of the vulnerability
2. Steps to reproduce
3. Potential impact
4. Suggested fix (if any)

We take security seriously and will respond promptly to verify and address the issue.

## Additional Resources

### Documentation

* **Full Documentation**: [https://arvo-ai.github.io/aurora/](https://arvo-ai.github.io/aurora/)
* **GitHub Repository**: [https://github.com/Arvo-AI/aurora](https://github.com/Arvo-AI/aurora)
* **GitHub Packages**: [https://github.com/orgs/Arvo-AI/packages](https://github.com/orgs/Arvo-AI/packages)

### External Tools

* **OpenRouter** (LLM API): [https://openrouter.ai/](https://openrouter.ai/)
* **OpenAI** (LLM API): [https://platform.openai.com/](https://platform.openai.com/)
* **Anthropic** (LLM API): [https://console.anthropic.com/](https://console.anthropic.com/)
* **Docker Documentation**: [https://docs.docker.com/](https://docs.docker.com/)
* **HashiCorp Vault**: [https://www.vaultproject.io/docs](https://www.vaultproject.io/docs)

### Development References

* **Next.js**: [https://nextjs.org/docs](https://nextjs.org/docs)
* **Flask**: [https://flask.palletsprojects.com/](https://flask.palletsprojects.com/)
* **LangGraph**: [https://langchain-ai.github.io/langgraph/](https://langchain-ai.github.io/langgraph/)
* **PostgreSQL**: [https://www.postgresql.org/docs/](https://www.postgresql.org/docs/)
* **Redis**: [https://redis.io/docs/](https://redis.io/docs/)

## Stay Updated

Watch the [GitHub repository](https://github.com/Arvo-AI/aurora) to get notified about:

* New releases and features
* Important announcements
* Security updates
* Community discussions

Click the "Watch" button and choose your notification preferences.

## Thank You

Thank you for using Aurora and being part of our community! Your feedback, bug reports, and contributions help make Aurora better for everyone.

Whether you're reporting a bug, requesting a feature, or contributing code, we appreciate your involvement in the project.